Student Experience Officer

Position Number 52123
Position Classification AO4BI $74,366 – $84,797
Location Desert Peoples Centre Campus, Alice Springs
Reporting to Manager, Student & Residential Services
Licences Applicants must have an Ochre Card and a current Police Check and/or
the ability to obtain these prior to commencement.
Current NT “LR” Class driver’s license, or the ability to obtain and maintain one.
Current First Aid Certificate, or ability to obtain and maintain one.
Required Qualifications

Original qualifications or original certified qualifications must be provided

Purpose of the Position

The Student Experience Officer is the primary customer interface between the Institute and prospective and current students on the Desert Peoples Centre Campus, Alice Springs in Central Australia. This position will assist in the day-to-day operations of the Student Experience Division to enhance the students experience in Central Australia.

Duties
• Be the focal point for student related enquiries in Central Australia regarding information and processes related to all Student Experience work areas such as Student Administration, Travel Services, Student and Residential Services and Library & Information Services.
• Liaise with, and direct enquiries to, appropriate staff members, divisions of the Institute or external stakeholders to address and resolve customer enquiries.
• Assist with Orientations for VET and Higher Education & Research students and candidates, Institute staff and prospective clients.
• Assist with effective and efficient pastoral support for students including social & emotional wellbeing and cultural support.
• Assist in the organisation of, or undertake, the transporting of students, to and from, residential accommodation to the campus and/or pastoral support activities, as required.
• Assist in the promotion and understanding of the Indigenous Tutorial Assistance Scheme (ITAS) to staff and students to ensure that appropriate tutorial support is provided to students, as required.
• Assist with effective and efficient electronic communications, relating to incidents in residential accommodation, to relevant internal and external stakeholders.
• Ability to deal with multiple and conflicting deadlines.
• Undertake other duties within the range of skills associated with this classification as directed by the line manager.

Key Selection Criteria
1. Certificate III or higher in a relevant discipline and/or working towards completion of, or relevant experience in a similar role.
2. Demonstrated ability to work effectively in culturally diverse teams within the social, political, and cultural environments of Aboriginal and Torres Strait Islander families, communities, and organisations.
3. Highly effective interpersonal skills including proficient and oral communication which can be adapted to meet the needs of people from all educational levels.
4. Demonstrated capability in the understanding and interpretation of procedures that relate to Commonwealth/State legislation.
5. Demonstrated capability in participating in a diverse team to obtain outcomes of success.
6. Ability to demonstrate meeting multiple and conflicting deadlines,
7. Understanding of Work, Health and Safety, Equity and Anti-discrimination principles and practices, and ability to comply with Institute WHS Policies and Procedures.

Batchelor Institute Expectations
• Contribute to the efficient and effective functioning of their team or work unit to meet the Institute’s objectives. This includes demonstrating appropriate and professional workplace behaviours in accordance with the Code of Conduct, providing assistance to team members if required and undertaking other key responsibilities or activities as directed by one’s supervisors.
• Demonstrate and promote the Institute’s Values, ensuring all workplace behaviour is appropriate in all workplace settings, proactively calling out inappropriate behaviour.
• Read, understand, and comply with all Institute policies and procedures.
• Undertake risk management and actively support and participate in the risk management processes adopted by the Institute which include identifying, analysing and evaluating risk that may impact on the Institute.
• Work at and travel between other Institute campuses or to other locations from time to time as may be required during the course of employment.
• Complete all mandatory training such as required by the Institute.
• Demonstrate understanding of the principles of anti-discrimination, staff and student equity, work health and safety and other relevant legislation, and show the willingness and capacity to implement equal employment opportunity and work health and safety plans, policies, and programs.
• Applicants must be able and willing to undertake travel throughout the NT and Interstate (sometimes as a light aircraft passenger) and possess a C class Driver’s Licence. Work Health & Safety
• Ensure all activities comply with WHS legislation and Institute policies & procedures.
• Implement & monitor risk management activities including, but not limited to, workplace inspections, incident/hazard investigation and follow-up, and implementation of risk controls.
• Analysis of WHS training requirements for staff including the provision of training and monitoring of training to ensure completion and currency.

How to apply:

• All applications must include a completed application lodgement form
• Each selection criteria must be individually addressed
• Current CV/resume to be included
• Aboriginal and/or Torres Strait applicants are encouraged to apply.
• send all applications to recruitment@batchelor.edu.au

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