Service Administrator

TRILITY is seeking a highly motivated Service Administrator to join our Sunshine coast team based in Baringa, Qld.

• Full time role – 6:30am-2:30pm with flexibility
• Use your organisational and customer service skills to plan and coordinate a small team of technicians

The role

You will plan and coordinate the activities of TRILITY’s South East Queensland based Networks & Service team including work scheduling, customer communications, reporting and financial administration.

Key Responsibilities 

• Provide day to day coordination of site activities of the team of Technicians
• Planning and scheduling of resources to complete committed jobs
• Build strong relationships with key customer contacts and ensure effective communication and customer satisfaction with services received
• Generate customer quotations, contracts and site requests
• Work with Networks Leader to develop more complex quotations
• Process purchase orders and other contractual documentation
• Process completed job reports and invoicing
• Procurement of consumables & spare parts as required
• Organise travel details for Technicians
• Update and ensure compliance with policies and procedures
• Coordinate Toolbox Meetings and record minutes
• Training coordination for Technicians
• Other tasks as assigned from time to time by line manager

The skills and experience you bring to the role

• Strong administrative skills with the ability or organise and schedule jobs
• Experience in scheduling and resource planning of service / maintenance related work highly desirable
• Thrive in a fast paced environment and prioritise work with competing demands
• High level of customer service commitment
• Strong verbal and written communication skills
• Solutions focused and a positive attitude
• Work well in a team environment

Why Join TRILITY?

TRILITY is an established industry leader, solely dedicated to the delivery of water, wastewater and reuse solutions across New Zealand and Australia’s municipal, industrial and resource sectors. We draw on more than 25 years’ experience of providing high-quality solutions for public and private sector clients, including financing, design and construction, operations and maintenance, asset management, utility services, and equipment solutions. Our capabilities span the full life cycle of water, delivering services to millions of people every day!

We offer

• A busy and varied role – No 2 days are the same
• Attractive salary and incentive scheme
• Wellbeing Program including health and wellbeing discounts, EAP and a free membership to Headspace

For further information on TRILITY benefits head to our careers page: https://trility.com.au/careers/

TRILITY is an Equal Employment Opportunity employer who seeks to increase the diversity of its workforce. We encourage people from any background/culture, age, gender, sexual orientation, or people with an impairment to apply for this role.

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