Senior Quality Assurance Officer

About the Aged Care Quality and Safety Commission

Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, and quality of life.

Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.

More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.

About the Team

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.

The SIRS has 2 key components:

• incident management responsibilities
• reportable incident obligations.

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
• require providers to review incident information to drive improvements in quality and safety
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

For more information on the SIRA program go to www.agedcarequality.gov.au/sirs.

About the Role

The Quality Assurance team measures performance and quality of the management of Serious Incident Notifications ensuring the delivery of consistent, efficient, effective and high-quality assessments of notifications. The Quality Assurance team is responsible for upholding the credibility of the work carried out by the Serious Incident Response Assessment (SIRA) Team, ensuring that the SIRA Quality Management Framework, governance, and internal control processes are working effectively and in accordance with the Commission-wide quality framework.

As a Senior Quality Assurance Officer, you will:

• Contribute to the continued enhancement and development of a quality audit framework that will deliver a comprehensive program of audits, reviews, internal tools, and templates to ensure high quality outcomes in accordance with internal processes and relevant legislation.
• Conduct internal quality sampling activities that include a desk-based review of sampled operations team assessments and regulatory decisions.
• Provide timely, specific and meaningful feedback that promotes quality and/or consistency improvements.
• Collect and analyse findings and trended issues from quality sampling, prepare sampling outcome reports that include improvement action recommendations.
• Contribute to the development and maintenance of relevant quality assurance or quality sampling tools, guidance and procedures.
• Oversee a team of officers conducting audits, including the management and review of all reports.
• Apply strong communication and interpersonal skills and working constructively within a core team and with key internal stakeholders to promote continuous improvements.

Position Details

Salary offered will be between $92,970 – $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.

Applications close on Sunday 8^th September 2024 at 11:30PM (AEST).

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

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