Senior Insights and Communications Officer
Senior Insights and Communications Officer
Ongoing/non-ongoing
Full Time
All Commission locations
The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. The role of the Commission is to protect and enhance the safety, health, wellbeing and quality of life of people receiving aged care.
The Commission is the national end-to-end regulator of aged care services and the primary point of contact for consumers and providers in relation to quality and safety. Our vision is to support a world-class aged care system driven by empowered consumers who enjoy the best possible quality of life.
We aim to build confidence and trust in aged care, empower consumers, promote best practice service provision, promote quality standards and hold providers to account for their performance against the expected standards of care. We seek to promote an aged care system that develops safer systems of care, inculcates a culture of safety and quality, and learns from mistakes, while providing the oversight that can assure the community that aged care services are operating as they should, including working on continuous improvement.
Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au
Position Description
The Sector Performance and Improvement section contributes to the Commission’s strategic vision where people receiving care trust and have confidence that aged care services protect and enhance their safety, health, well-being and quality of life. The section oversees a range of programs to help prevent, identify and respond to systemic risks to people who receive aged care. This includes through improving transparency of aged care provider performance information, producing reports that provide insight to risks or better practice to the aged care sector, and managing agreed risk treatments.
The Senior Insights and Communications Officer, Sector Performance and Reporting, is responsible for supporting the Assistant Directors to deliver regular sector performance reports and a range of other insights reports driven by data and intelligence.
Position Duties
- Collaborate with team members and other sections in the Commission to draft regular sector performance reports and a range of other insights reports driven by data and intelligence.
- Co-design content with subject matter experts across the Commission in all operating, policy and engagement areas.
- Support the Assistant Directors in analysing and presenting data to tell compelling stories.
- Liaise with Communications and Stakeholder Engagement teams to promote products and maximise engagement.
- Draft complex information in plain English reports, using data to help tell the story, so that it is quickly and easily understood by a general audience.
- Work with the commission’s communication teams to promote the reports across all digital and social platforms.
- Support planning and ongoing evaluation of products.
- Help draft briefings and presentations relating to the SPR and Insights reports.
- Apply strict quality controls to written content, with excellent attention to detail. working to the Australian Government and Commission’s style, readability, and accessibility guidelines.
Position Eligibility Requirements (selection criteria)
- Excellent written communication skills, excellent attention to detail and the ability to confidently communicate information.
- Report writing, communications, publishing and editing experience.
- Demonstrated experience using plain English and awareness of data Visualisation techniques.
- Analytical thinking with a strong grasp of policy and data intelligence as it applies to aged care.
- Demonstrated experience and ability to work in a busy environment, working with competing priorities to effectively manage workload to deliver agreed outcomes.
- Demonstrated ability to engage with a range of stakeholders.
- Ability to work well in a dynamic environment and contribute to a positive and supportive team culture.
- Proficient in range of MS Suite applications in particular Word and Excel.
- Experience and interest in using innovative data visualisation techniques to produce engaging and thought-provoking online products would be highly regarded.
Position Notes
- Salary offered will be between $92,970 –$104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
- Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
- Non-ongoing opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
- Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.
In your application provide a 600 word maximum pitch outlining why you are the right person for the role, what you can offer, and how your skills knowledge, experience and qualifications are relevant to the role (selection criteria).
Please complete the application online by Sunday 8 September 2024, 11.30pm AEST.
Applications are to be submitted via the Aged Care Quality and Safety Commission Career Page
Please contact our recruitment team on (02) 9633 3262 or recruitment@agedcarequality.gov.au for assistance with accessing our website or with lodging your application.
Specific questions about the role can be directed to Marion Downey by emailing marion.downey@agedcarequality.gov.au with Position title in the subject line.
Diversity and Inclusion
The Commission is committed to fostering a workplace with flexible work arrangements to support a diverse, respectful and inclusive culture for all staff.
The Commission recognises the richness of Aboriginal and Torres Strait Islander cultures and is committed to the implementation of our Reconciliation Action Plan. The Commission values the unique knowledge and experience of Aboriginal and Torres Strait Islander employees which strengthens and supports our focus on protecting and enhancing the safety, health, wellbeing and quality of life of aged care consumers.
Further information:
For further information about the Quality Commission, office locations and other related resources, please visit https://www.agedcarequality.gov.au
For more information on the Australian Public Service, please visit http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code/factsheet-4 and http://www.apsc.gov.au/publications-and-media/current-publications/cracking-the-code.