Receptionist (x2), Administrative Services

POSITION VACANT 

Receptionist (x2), Administrative Services

(1x temporary full-time and 1x temporary part-time)

$64,523.00 per annum + Superannuation

+ 12 RDOs + Christmas shutdown

The New South Wales Nurses and Midwives’ Association (NSWNMA) in association with the Australian Nursing and Midwifery Federation New South Wales Branch (ANMF NSW Branch) seeks two Receptionist (1x temporary full-time and 1x temporary part-time (2 days per week) to join our Administrative Services team until 9 May 2025.

This dynamic and fast-paced role includes triaging member enquiries, greeting and assisting visitors, maintaining records, liaising with internal staff, and escalating time-sensitive information. This role is office-based.

This role requires a blend of professionalism and a positive attitude, along with demonstrated customer service experience. The ability to identify priorities and escalate as needed is essential for handling numerous tasks simultaneously and ensuring their prompt completion. The ideal candidate must be able to work collaboratively in a team environment.

Key accountabilities:

1. Deliver prompt and professional front desk support to NSWNMA members, staff, and visitors, ensuring a positive experience.
2. Receive and manage incoming phone calls with professionalism, empathy, and patience.
3. Document and relay messages accurately and in a timely manner.
4. Maintain up to date records, complying with relevant policies and procedures.
5. Perform various administrative tasks as required to support the broader functions of the Association such as data entry, assisting with campaign support materials, printing and posting correspondence, and other routine administrative duties.

Key considerations:

• Effective listener, capable of identifying the needs of the member, stakeholder, and the Association and directing the enquiry accordingly.
• The ability to manage multiple tasks and prioritise them effectively in a fast-paced environment.
• Ability to work autonomously, as well as in a team environment.
• Ability to adapt to an agile and dynamic workplace environment.
• A passion to improve workers’ lives and a demonstrated commitment to the trade union movement.
• Ability to maintain confidentiality and observe data protection and privacy principles.

How to Apply

How to apply for this position:

Click here to apply for this position online. Your application must briefly address your ability to meet the Key accountabilities and Key considerations found in the Receptionist position description.

Applications close Wednesday, 18 September 2024.

NSWNMA/ANMF NSW Branch is an Equal Opportunity Employer and fosters a diverse workplace.

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