Manager (Social Media & Customer Insight)

As the Manager (Social Media & Customer Insight), you will:

• Oversee the preparation of integrated communication materials, including but not limited to social media strategies, campaigns, posts and reports; other written materials as required, including media, online and marketing collateral; and ensuring close alignment with other External Affairs and Marketing Communications teams. You will also support the leadership team in driving customer insights based on data.
• Build and maintain effective relationships and communication networks with content providers and internal and external stakeholders.
• Scan the environment to identify and analyse major and sensitive issues and assist and support in the preparation and execution of External Affairs team strategies and initiatives to mitigate risk and ensure brand integrity.
• Manage the social media team in delivering proactive and reactive communications and ensuring development and capability growth opportunities across the team. Oversee and manage the development, implementation and evaluation of strategies to create and sustain a safe and healthy workplace culture, optimise resource investment and performance.
• Assist with the provision of specialist and strategic advice to executives, stakeholders and other departmental representatives on complex external communications matters, including social media approach in crisis management and disaster response.

What we’re looking for:

• Highly Desirable Qualifications: A Bachelor degree in marketing, social media, journalism, or corporate affairs or similar, higher qualification, or at least five years’ relevant experience working in a media, digital or external communication or corporate affairs environments.
• Leadership and Management skills
• Digital Communications Expertise
• Stakeholder Relationship Management
• Strategic Planning and Execution

How to Apply

To apply:

• Review the role description
• Upload a current CV/resume
• Complete the short Smart Jobs questionnaire

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