Manager Sector Information Services
Manager Sector Information Services
- Help children have the best start in life through high quality education & care.
- Improve outcomes for children and families in early education and care.
- Join an expert team working across governments at the national level.
About ACECQA
We want children in Australia to have the best start in life.
We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:
- implement changes that benefit children birth to 13 years-of-age and their families
- monitor and promote the consistent application of the Education and Care Services National Lawacross all states and territories
- support the early childhood education and care sector to improve quality outcomes for children
We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.
ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.
The Role
The Manager, Sector Information Services leads a team that delivers timely and accurate information to stakeholders who call or email with questions about the National Quality Framework (NQF).
This role is full time and ongoing at ACECQA Band 6 ($118,578- $140,324).
ACECQA has a flexible, hybrid working policy in place. Our office is at 1 Oxford Street, NSW 2010. As a national authority, we are open to considering applications from all states and territories for this role.
About You
To be successful in this role you will need to:
- lead and coordinate the day to day operational functions of the Sector Information Services Team
- foster collaborative working relationships and share information about enquiries across business areas to contribute to the achievement of the organisation’s goals
- assess and build the capabilities of Sector Information Services Officers, and guide work practices that contribute to business objectives
- assist with the implementation of stakeholder engagement plans
- assist in the management of contentious issues
- evaluate current procedures and practices to recommend continuous quality improvements, including new innovative customer service technology.
Key Selection Criteria
- Demonstrated capacity or experience in leading a team
- Proven skills and experience in delivering information to members of the public, either in a specific customer service role or related children’s education and care setting
- Demonstrated knowledge of the children’s education and care sector in Australia and familiarity with the National Quality Framework, including the National Law and Regulations
- Highly developed communication skills, including demonstrated capacity to listen, interpret and convey information in a clear, accurate and timely manner
- Demonstrated ability to produce operational guidelines, technical reports, briefs and correspondence.
While not essential, the following attributes will greatly assist you in the role:
- Qualifications and/or experience in children’s education and care.
ACECQA is committed to removing barriers and opening up opportunities. As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training, irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location. In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples.
You must have the right to work and live in Australia to apply for this role.
The successful candidate will be required to consent to a national police check.
How to Apply
The closing date for applications is 11 September 2024 at 11.59pm.
Important Note: Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role.
To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to Manager, Sector Information Services vacancy and click Apply for Job. The application process will require you to:
- attach a CV and covering letter of no more than 4 pages which demonstrates your ability to meet the key selection criteria for the role
- provide the details of at least two referees that cover the last 3 years of employment.
All complete applications will be acknowledged.
More information
If you have any questions about the recruitment process, please email the HR team at recruitment@acecqa.gov.au
If you have any questions about the role specifically, please email Chris Mason at Chris.Mason@acecqa.gov.au.
Notice to agencies
ACECQA will not accept applications from any source other than directly from a candidate for this vacancy. Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.
ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.