Learning and Development Consultant

Learning and Development Consultant

Company Description

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

Job Description

Are you passionate about shaping the future of workplace culture and driving organisational excellence? Do you have a knack for designing, facilitating, and evaluating impactful learning programs? If so, we have an exciting opportunity for you!

We are seeking a dynamic Learning and Development Consultant to join our team. In this specialist role, you’ll be at the forefront of crafting and delivering programs that enhance core capabilities, leadership, culture, and engagement across our organisation. In this role, you’ll have the opportunity to make a real impact on our organisation’s culture and capability. You’ll be part of a team that values innovation, collaboration, and continuous learning. We offer a supportive environment where your ideas are welcomed, and your contributions are recognized.

As our Learning and Development Consultant, you will:

• Lead and Facilitate: Deliver engaging learning programs across Induction, Core Capability, Leadership, Culture, and Engagement initiatives. You’ll inspire participants and ensure they leave equipped with the skills and knowledge to thrive.
• Innovate and Evolve: Provide thought leadership in the design, evaluation, and iteration of our learning programs. You’ll ensure they align with our strategic goals, address emerging trends, and meet identified capability needs.
• Build Relationships: Forge strong connections with internal stakeholders and external vendors, ensuring that our programs are supported by the best resources and partnerships available.
• Embrace Technology: Implement new and emerging technologies to make our learning programs repeatable, scalable, and accessible to all. Your tech-savvy approach will help us stay ahead of the curve.
• Coordinate and Communicate: Assist in the smooth running of our learning programs by promoting events, communicating with key stakeholders, and providing logistical support when needed.

Qualifications

• Expertise: You are a thought leader in learning, with a deep understanding of what drives successful learning programs.
• Facilitation Mastery: You have extensive experience in workshop facilitation, particularly in leadership and team development. Your sessions are known for being both engaging and effective.
• Tech-Savvy: You are comfortable using technologies to enhance learning experiences, making programs more impactful and widely accessible.
• Pragmatic Approach: You know what works, what the business needs, and how to make the most of our resources. You bring a commercial mindset that ensures budgets are well spent.
• Creative Problem-Solving: You’re a self-starter with a creative flair. You can think outside the box to develop and deliver innovative solutions.
• Strategic Presence: You have the ability to influence and deliver solutions to peers, professionals, and senior stakeholders with confidence and clarity.
• Qualifications: A tertiary qualification in a relevant Human Resources discipline or significant experience in facilitation is essential. A coaching accreditation is desirable but not mandatory.

Additional information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Accredited as a Family Friendly Workplace
• Accredited Bronze in AWEI
• Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
• Progressive and inclusiveleave entitlements, including flexible public holiday leave, women’s health leave, 20 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
• Not For Profit salary packaging benefits.

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To apply

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at Careers@afca.org.au. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.

AFCA is a 2024 Circle Back Initiative Employer – we are committed to responding to every applicant.

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