Intensive Family Support – Intake and Support Worker

Are you a strong communicator with great listening skills and the ability to ask the right questions to understand a family’s circumstances?

YFS’ Intensive Family Support (IFS) program is looking for an Intake and Support worker to process, assess and triage referrals for families with complex needs. You will also provide interim weekly telephone support until a case manager is assigned.

We see this role as the heartbeat of the team. You will be responsible for assessing risk for families in crisis, linking them to supports and ensuring they feel heard and respected. You will also work closely with the Program Manager and the Practitioners, as a central touchpoint.

The ideal person for this role will be an experienced case manager with a strong understanding of trauma-informed practice and child development.

As part of the YFS team you will liaise across YFS programs, and external agencies to source immediate supports and de-escalate crisis situations.

Your highly tuned risk assessment skills will help to ensure the safety of children and best-practice supports from team members.

About the job

Role location:       Jimboomba – our Jimboomba office is only 40 minutes from Logan and Springfield and a one-hour drive from the Gold Coast
Role type:              Permanent, full-time
Pay range:             $85,393 to $89,875 a year/$43.08 to $45.34 an hour based on experience, with salary sacrificing exempt from Fringe Benefits Tax available

In this role you will:

• be first point of contact for external agencies seeking information or to make referrals into the Intensive Family Support Program
• monitor incoming referrals and use professional judgement to screen for suitability and eligibility
• engage positively with families so they feel heard and respected
• work closely with the Program Manager to ensure waitlisted families are supported appropriately
• provide considered and effective handovers to relevant team members.

About you

Aside from meeting the key capabilities outlined in the related role description available from https://www.yfs.org.au/work-for-us/, you’ll be a great fit if:

• you have experience in telephone assessment, triage and support
• you are genuinely empathetic, curious, and confident to ask the right questions to understand the family situation
• you have an eye for detail so you can enter accurate data and are highly organised
• you have a passion to see families empowered with information and supports to enable them to overcome life difficulties.

About us

At YFS, we make a real difference to the lives of vulnerable people living in the Logan and surrounding area. And we want our staff to thrive, too. So we offer great opportunities to develop your career.

We’re serious about your professional development. Half of our managers have been employed from within. And we empower each other to make decisions and try new ways of working.

We know that a happy workplace thrives. We recognise that staff have their own needs, so we encourage you to bring the entire you to work. Depending on your role, we support a number of flexible work arrangements.

Also, we offer great employment benefits including above-average pay rates, generous salary packaging (exempt from Fringe Benefits Tax), portable long service leave, counselling support, and free parking.

To find out more about working with us, head to https://www.yfs.org.au/work-for-us/.

How to Apply

Interested?

Read Advice for Job Applicants and check out our Organisational Chart at https://www.yfs.org.au/application-process/

Send your resume and a one-page covering letter outlining what you will bring to the job to yfsjobs@yfs.org.au.

Contact Diana on 07 3826 1500 if you want to talk about the role.

Closing date: Tuesday 12th November at 12 midday.

Interviews are scheduled for Tuesday 19th November 2024.

People from Aboriginal and Torres Strait Islander backgrounds and people from culturally diverse backgrounds are encouraged to apply.

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