External Dispute Resolution Specialist

Make a difference as an External Dispute Resolution Specialist.

Join the largest insurance group in Australia and New Zealand.

Your Role

Join an industry leading and fast paced team as an External Dispute Resolution (EDR) Specialist. Using your high-level dispute resolution capability and sense of fairness, along with your superior stakeholder skills, you will manage disputes referred to EDR schemes, such as the Australian Financial Complaints Authority (AFCA), and deliver a world-class dispute resolution experience to our customer and partners.

We have a permanent or secondment position available and welcome applicants based in all major cities in Australia. We work flexibly with a mix of work from home and the office.

About You

• Proven experience in Dispute Resolution and Complaint Management in a general insurance or legal environment
• Previous exposure to the AFCA complaints process
• A strong customer focus, with the ability to show empathy and patience
• Effective decision making and time management skills with the ability to work unsupervised and under pressure
• Strong written and verbal communication skills, including advanced negotiation skills
• Resilience and a positive mindset
• Ability to manage simple and complex matters confidently
• Strong computer literacy is essential

Applications close on Friday 20 December 2024 at 23:59pm AEDT.

Joining IAG you’ll have access to:

• Boosted superannuation with 13% as standard
• Up to 50% off personal insurance, including home and motor insurance
• 5 myLeave days per year on top of annual leave
• Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers
• Discounts on every day and special occasion items
• A certified Family Inclusive WorkplaceTM

*employment type eligibility criteria apply

ABOUT US

We’re IAG, the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you’ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today.

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