Customer Solution Consultant

• Temporary Contract until April 2025
• $35.86 + Super per hour
• Fulltime Hours Monday – Friday 8:30am – 6pm
• Inbound Customer Service

Join a Leading Australian Health Insurance Provider 

Are you passionate about providing exceptional customer service? We are seeking skilled Customer Solution Consultants for a December 2 start date to assist members of a prominent Australian health insurance provider during the critical premium rate review period. If you have a background in health insurance, retail, hospitality, or contact centres, we want to hear from you!

About Our Client

Our client is a respected leader in the Australian health insurance sector, committed to providing outstanding service and support for their members.

Role Overview: Customer Solution Consultant

As a Customer Solution Consultant, you will:

• Handle inbound enquiries from existing members during the critical rate review period.
• Provide exceptional service and assist customers in understanding their options clearly.
• Participate in a comprehensive, fully remote training program that prepares you for success in your role.

What’s in It for You?

• Training: Enjoy 6 weeks of paid training in a supportive remote environment.
  • Variety: Gain diverse experience by working in different roles and industries, enhancing your skill set.
  •  Networking Opportunities: Build valuable connections across various sectors that can help advance your career.
  •  Support: Benefit from dedicated support from our recruitment team to help you navigate your temporary work journey.
  • Access to DFP Learning: Enhance your skills and knowledge with our learning platform.

What We’re Looking For:

• Previous customer service experience in a phone-based environment.
• A genuine interest in health and a passion for helping others.
• Self-motivated individuals who thrive in a team-oriented atmosphere.
• Availability to work Monday to Friday, 8:30 AM – 6 PM, with no weekends.
• Proficiency in navigating multiple systems and strong written and verbal communication skills.
• A suitable and stable NBN internet connection to support remote work requirements.

Background Checks: Preferred candidates will undergo background checks, including police and reference checks.

How to Apply

If you’re excited about this opportunity to support customers during the rate review period, we encourage you to apply now via the link provided! For further inquiries, please contact the DFP Contact Centre team at 03 8632 9900. We look forward to welcoming you to the team!

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