Customer Service Officer – Reception

The Customer Service Officer is the first point of contact for all callers, clients, guests, visitors, students, and staff of NIDA, delivering professional and efficient Reception service. You will also support the NIDA Theatres team during events and play a key role in promoting a positive brand experience to internal and external stakeholders.

This is a part-time (25 hours per week) job shared role, and will require availability from Monday to Friday, from 8:00 to 13:00, and from 12:30 to 17:30, to be agreed to on a monthly roster.

About You

Please download the full position description for more information about this role.

About the role

This is a part-time (25 hours per week) job shared position and will require availability from Monday to Friday, from 8:00 to 13:00, and from 12:30 to 17:30, to be agreed to on a monthly roster. This is a two year contract.

The base annual salary is $62,068 gross per annum + 11.5% Superannuation, based on a 38-hour working week. Salary will be pro-rated to 25 hours a week.

As part of NIDA’s commitment to equity and inclusion, we strongly encourage applications from people who identify with historically excluded communities such as First Nations, culturally and linguistically diverse, LGBTQI+ and people with disability. All applications will be considered without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

The National Institute of Dramatic Art (NIDA) is Australia’s premier training ground for future leaders and practitioners in the dramatic arts. Located at Kensington in Sydney, it is a Centre of excellence in education and training. NIDA is unique in the world for its practice-based and industry-relevant training in the range that it offers which includes Acting, Design, Costume, Properties and Objects, Technical Theatre and Stage Management, Scenic Construction, Dramatic Writing, Directing and Cultural Leadership.

How to Apply

You are required to have the right to live and work in Australia to apply for this role.  This role is not suited to a working holiday visa holder.

A valid Working with Children Check for NSW is essential.  Having one or being willing to get one and to support and implement NIDA’s Child Safe Strategies is necessary to undertake this role.

Closing Date

11.59pm, Wednesday 16^th of October 2024. Only applicants who are shortlisted for interview will be contacted.

How to apply

To apply and for further information about this role, including a full position description, please visit NIDA’s website: https://www.nida.edu.au/about-nida/careers

Further information

For a confidential discussion about this role, please contact monica.scagliarini@nida.edu.au

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