Customer Service Officer – First Nations

About MEGT

MEGT is an Australian not-for-profit business which has created great job outcomes for more than one million Australians since 1982.

Our purpose is to inspire people and enable businesses and communities to create life changing, lifelong learning and employment for all.

The MEGT Difference

At MEGT as a Great Place to Work, we understand the importance of work life balance and offer meaningful benefits to support you and your career at MEGT:

• Flexible working arrangements
• We offer 14 weeks paid parental leave and continued support through our partnership with Circle In
• Generous leave entitlements including 3 days paid close down leave over Christmas
• Access exclusive discounts on private health insurance through our partnerships with HCF, Bupa, and Medibank!
• Opportunity to buy additional annual leave or cash out annual leave
• Access to salary packaging options (no PBI)
• Inclusive, supported and continuous growth development through study support
• Employee Assistance Program for staff and family members including a Nurse on Call service
• Retail and entertainment discounts across leading brands
• Pro-rata long service leave after seven years

The Opportunity

Join our united Apprentice Connect Provider division, Australia’s largest single provider, and be part of our thriving mentoring services team.

Based in either Broome, Karratha or Kalgoorlie, this dynamic First Nations Customer Service Officer – Mentoring Services role involves inbound and outbound calls to provide support and mentoring to our apprentices, trainees and clients as well as various administration and compliance tasks.

The purpose of this highly rewarding role is to assist the apprentice, trainee and employer to complete their Australian Apprenticeship as you guide clients to persevere through obstacles and help them achieve their career goals with a strong focus on diverse backgrounds and youth.

About you

You will bring your passion for customer service and trailblazing experience in employment services, community services or a call centre environment including:

• Ability to foster positive relationships with various external stakeholders including apprentices, employers, and parents/guardians
• Excellent oral and written communication skills
• Ability to provide exceptional mentoring and guidance
• Strong problem solving skills and ability to interpret and assess information
• Proven experience in meeting set targets, KPIs and customer service standards
• Previous experience in youth/social work highly regarded

MEGT is committed to providing services that protect and keep children, young people and adults at risk free from harm. The successful applicant will be required to undertake pre-employment checks which include a National Police Check, State/Territory Working with Children Check, reference checks, verify your right to work in Australia and confirmation of qualifications.

To perform this role, it is essential that the person who holds the position be an Aboriginal and/or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991 that applicants are Aboriginal and/or Torres Strait Islander people: 

1. of Aboriginal and/or Torres Strait Islander descent; and
2. who identify as Aboriginal and/or Torres Strait Islander; and 
3. who are accepted by their community as being Aboriginal and/or Torres Strait Islander. 

Successful applicants are required to provide a Confirmation of Aboriginal or Torres Strait Islander descent form executed by an Aboriginal or Torres Strait Islander organisation with a common seal or other relevant documents.

The MEGT Commitment

People are the foundation of our business and the reason we do what we do. We know that investing in people is what grows our business and are proud to be certified as a Great Place to Work.

Our core values United, Savvy, Trailblazers, and Thrive are at the heart of this role, guiding everything we do!

We are committed to being an Equal Opportunity Employer and Child Safe Organisation. We have a culture that values safety, diversity, and inclusion and encourage all applicants, including minorities, genders, protected veterans, First Nations People and individuals with disability to find their ME with MEGT. You can read more about MEGT and our commitment to creating an inclusive workplace here https://www.megt.com.au/about-us

How to Apply

We want to make finding your ME with MEGT accessible and inclusive.

If you are interested in this opportunity and want to have a career at a Great Place to Work, we encourage you to submit your application by clicking the apply button. If you would prefer to apply in another format or mode, or require any assistance, additional support, or have questions about this role, please contact our Talent Acquisition Team at recruitment@megt.com.au or on 1300 634 863.

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