Customer Service Consultant

Have meaningful impact as a Small Business Sales and Service Consultant.

Join the largest insurance group in Australia and New Zealand. We’re here for you. Are you ready?

YOUR ROLE

We’re looking for multiple sales and service consultants to join our dynamic and engaging team, in Naarm (Melbourne).

This role will see you work in a complex and ever-changing agile environment, handling challenging customer conversations and navigating complex systems. You’ll be the first point of contact for new and existing business and farm customers and will be focused on converting enquiries into sales outcomes. Supported by your Leader and other team members, you will work to achieve targets within a busy, high-energy role.

You’ll be flexible to work between the hours of 9:00am – 5:30pm Monday to Friday with some public holidays. These are full-time, permanent positions with a flexible hybrid working approach at home and in the office, with the expectation of 1 – 2 days in the office per week once you are fully competent in the role.

The starting date for these positions will be 20 January 2025 with your IAG journey commencing with a comprehensive, 8-week induction (fully paid).

 On Offer

Joining IAG you’ll have access to:

1. Boosted superannuation with 13% as standard

2. Up to 50% off personal insurance, including home and motor insurance

3. 5 myLeave days per year on top of annual leave

4. Work from home and many more flexibility options with myFlex

5. Industry-leading 20 weeks paid parental leave available from the day you start

7. Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
8. Inclusive leave such as public holiday swap and gender affirmation leave

ABOUT YOU

• Ability to work in a fast-paced environment

• Customer service experience

• Tech savvy and open to learning new systems

• Resilience and strong problem solving skills
• Experience achieving results, meeting targets and exceeding KPIs

About Us

IAG is part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

As part of IAG you’ll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

We’re ready for you. Apply today.

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