CRM & Automation Specialist

About the role:

SaCSA is seeking an experienced CRM & Automation Specialist to join our Marketing & Communications Team. This newly-created role combines expertise in HubSpot administration with exceptional interpersonal skills, supporting our use of the platform and the people who use it day-to-day. This role also involves creating and implementing relevant integrations and automations between HubSpot and other third-party platforms, including Zapier and Monday.

The CRM & Automation Specialist will be responsible for:

• Overall administration of HubSpot, including internal user tech support and external escalations.
• Maintaining data integrity, conducting regular audits and maintaining compliance with relevant regulations.
• Designing and managing dashboards and reports to support SaCSA’s objectives.
• Extensive communication, consultation and training across our teams to tailor their user experience and educate them on best practice (including maintaining process documentation).
• Proactively identifying opportunities to improve our efficiency, including through relevant integrations and automations.

About the Location, Flexibility and Travel:

This is a full-time role based in our Melbourne office near Flinders Station.

This role is being offered on a hybrid basis, with 2-3 days in the office each week depending on the team’s needs. We embrace flexibility and are open to flexible hours.

Some travel to other offices to support team training may be needed from time to time on an ad-hoc basis. The entire SaCSA Team also meets twice per year for two days to connect in person and attend training, workshops and celebrate our achievements (location TBA).

About Us:

Service and Creative Skills Australia (SaCSA) is an industry-owned, industry-led Jobs & Skills Council (JSC), funded by the Department of Employment & Workplace Relations (DEWR). We offer workforce planning, guidance and advocacy for the following industries:

• Arts

• Personal Services

• Retail

• Tourism

• Hospitality

Working within a tripartite approach, SaCSA is the critical link between industry stakeholders, government and unions. We aim to provide a stronger, more strategic voice in ensuring Australia’s Vocational Education and Training sector delivers stronger outcomes for employers, workers, learners, trainers and educators.

As the leader in workforce development initiatives for our industries, SaCSA collaborates with industry to identify and articulate current and future employment trends and develops solutions that best serve those needs.

About you:

The ideal candidate will have:

• Experience managing HubSpot for a mid-sized organisation.
• Experience training and influencing a range of stakeholders, while supporting multiple projects.
• Demonstrated working knowledge of HubSpot administration, including automation and integration, within the Sales, Service and Marketing Hubs.
• HubSpot Academy certifications, or the equivalent experience and ability to obtain these would be highly desirable.
• Exceptional interpersonal skills and the ability to quickly build positive and productive working relationships.
• While not essential, experience with API Integrations, data visualisation tools and coding languages (such as HTML, CSS, JavaScript, JSON or HubL) will be highly regarded.
• An understanding of the practical application of the Privacy Act (1988) and Spam Act 2003 will also be advantageous.

About the Process:

Our process involves reviewing applications, conducting a brief phone screening and two interviews with our team, before progressing to references and background checks.

We welcome applicants from a range of backgrounds and experiences and our team embraces diversity in all its forms. First Nations peoples, people from culturally and linguistically diverse backgrounds, LGBTIQA+ and people with disabilities are strongly encouraged to apply.

How to Apply

Please click the View & Apply Online link to apply on SwagApp.

First round interviews will take place in person in early December in our Melbourne Office and applications will be reviewed on a rolling basis, so apply today!

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