Code Compliance Analyst

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.

About the role

The role of Code Compliance Analyst will support the work of an independent committee to monitor compliance with the Life Insurance Code of Practice (the Code) and drive best practice in the industry.

The Life Insurance Code team at AFCA drives best practice through independent monitoring of insurers compliance with the Code. The Code’s aim is to improve standards of service in the Australian insurance industry – ultimately helping insurers to create a better experience for customers. The Code team is a separately operated and funded business unit of AFCA working for five independent Committees, including the Life Insurance Code Compliance Committee (Life CCC).

The role of Code Compliance Analyst reports to the Senior Code Compliance Analyst or the Senior Manager Code Compliance. The role involves participating in and contributing to monitoring insurers’ practices to identify problems, recommend improvements and reporting publicly on findings. The role will be responsible for supporting the Life CCC by providing high quality data and compliance analysis, monitoring and reporting on Code compliance and investigating Code breach allegations.

Typically, In This Role You Will

• Analyse qualitative and quantitative information to identify emerging problems and understand their significance
• Provide compliance research as well as other duties on behalf of the Life CCC
• Monitor and report on Code compliance by contributing to compliance programs and monitoring activities
• Conduct compliance investigations, and assist with targeted Inquiries
• Provide committee secretariat support
• Engage and liaise with stakeholders including Code subscribers and consumer advocacy groups
• Any other duties reasonably expected of the role

Qualifications

To be successful in this role, you’ll come equipped with:

• Experience with regulatory compliance
• Understanding of the insurance industry or financial services generally
• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills and strong interpersonal skills
• Ability to work autonomously and collaboratively as part of a small team

Additional Information

• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Accredited as a Family Friendly Workplace and Bronze in AWEI
• Hybrid working from home and our state-of-the-art office and facilities designed for collaboration, and wellbeing. We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.
• Progressive and inclusive leave entitlements, including flexible public holiday leave, women’s health leave, 18 weeks paid parental leave, sorry business leave, early and advanced pregnancy loss leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
• Not For Profit salary packaging benefits.

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To Apply

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at Careers@afca.org.au. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.

AFCA is a 2024 Circle Back Initiative Employer – we are committed to responding to every applicant.

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