Client Service Officer

Position Title:  Client Service Officer

Location:  South Brisbane

Remuneration:  $74,745 to $82,937 p.a.

An exciting opportunity exists within Victim Assist Queensland as a Client Service Officer in South Brisbane.

The Client Service Officer will work to provide administrative and client relations support to Victim Assist’s financial assistance assessment teams.

This will include:

• Provide administrative support to government assessors in making grants of financial assistance and professional services for victims of crime in Queensland to assist them to access assistance to recover from their injuries.
• Monitor the delivery and payment of grants of assistance to Victim Assist Queensland clients.
• Having responsibility for reviewing and triaging team enquiries, from victims of crime and government, non-government and private service providers.

  Your key responsibilities:

• Deliver client focused services to clients through the application of Victim Assist resources, policies, processes, systems and technologies.
• Apply operational policy and procedures in the provision of assistance and the administration of the Victims of Crime Assistance Act 2009.
• Communicate effectively and create relationships with a range of stakeholders including other departmental business units, ensuring the effective and efficient delivery of Victim Assist services.
• Contribute to a high performing team, displaying motivation, collaborating with others, and sharing and encouraging innovative ideas.
• Identify ways to continually improve services, though sharing and seeking creative ideas, suggestions and data to inform the effective delivery of services.
• Responsible for delivering outcomes through self-management with guidance from team leaders.

Enquiries:  Adam McKern on Ph: (07) 3013 5435

Job Ad Reference: QLD/603907/24

Apply online:  https://smartjobs.qld.gov.au/jobs/QLD-603907-24

Closing Date: Wednesday, 27 November 2024

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