Assistant Hostel Manager

Job Summary

AHL is seeking experienced accommodation Assistant Hostel Manager with a strong focus on customer service.

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Our purpose is to provide safe, culturally appropriate and affordable accommodation for First Nations people who need to be away from home to access services and economic opportunities.

Across its network of hostels, dedicated Aboriginal Hostels Limited (AHL) staff provide accommodation and meals for residents in a supportive environment, assisted by local First Nations service providers and referral agencies.

AHL also supports the Australian Government’s efforts to improve economic outcomes for First Nations people. By purchasing goods and services from First Nations businesses at every opportunity, we help support a more inclusive economy. We are proud to be one of the largest employers of First Nations people in the Australian Public Service, First Nations employees make up approximately 50% of our workforce.

AHL is seeking experienced accommodation Assistant Hostel Manager with a strong focus on customer service. Our Assistant Hostel Managers work closely with local stakeholders to support First Nations people into our hostels and ensure residents are connected with the services they require during their stay.

Your role is to ensure hostel occupancy is high and service to residents is exceptional. You will be a hands-on manager, working closely with the small hostel team to provide three meals a day and ensuring the facility is clean, safe and welcoming. You will be a perfectionist, ensuring all hostel operations are meeting standards in line with guidelines and policies and continually developing your team to improve our service offering. You will be reporting to an Operations Management Team and will provide regular reports on hostel operations to the Operations Management Team and to AHL’s National Office business areas as required.

The key duties of the position include:

Under the direction of the Operations Management Team, Hostel Manager’s manage the day-to-day operations of the hostel in accordance with AHL policies, procedures, the Australian Public Service (APS) Code of Conduct and relevant APS legislation. The duties and responsibilities for this position will include:

• Leadership and Accountability
• Job Context and Environment
• Stakeholder Engagement
• Service Delivery
• Hostel Operations
• Staff Management
• Professional Service & Community Engagement
• WHS.

Eligibility:

• Be an Australian Citizen
• Undergo a Satisfactory National Criminal History Check (prior to engagement)
• Meet Fitness for Duty requirements (prior to engagement)
• Hold and maintain a Working with Children Check in NSW (prior to engagement)
• Hold or obtain relevant qualifications.

How to apply:

• Complete the Application Form available from our website www.ahl.gov.au/work
• Email your current Resume and completed Application Form to ahl@horizonone.com.au by 11:59pm AEST on Thursday, 2 January 2025
• Please include your name and the job reference (VN19124) in the subject of your email.

Contact Officer: Kat Nash, 0474 915 108

Closing Date: 11:59pm AEDT on Thursday, 2 January 2025

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