Aboriginal Senior Client Service Officer

Grafton, NSW, Tweed Heads, NSW, Lismore, NSW,

Aboriginal Senior Client Service Officer

• A role that benefits the community
• Flexible location arrangements from Grafton to Tweed Heads
• Generous leave entitlements including flex leave
• Ongoing, full-time position available

About the Company

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

About the Agency

Housing Services an agency of The Department of Communities and Justice directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs.

Housing Services is one of the largest providers of social housing in the world, providing a range of housing solutions to meet the needs of today’s community.
In partnership with the community, industry and individuals we provide safe, decent and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures.

About the Role

The Aboriginal Senior Client Service Officer assists clients with complex support and housing needs, providing specialised advice and making referrals to appropriate support services. The role provides a broad range of tenancy and property management services and advice to clients, particularly those with an Indigenous background.

In these roles, you will be working across a range of Housing programs (including Rent Choice, Start Safely and Private Rental Brokerage), policies and systems to maximise efficiency and service delivery outcomes as well as providing training, coaching and support to team members.

Working collaboratively with Client Service Officers, Team Leaders, internal and external service providers, you will develop innovative strategies to deliver improved client outcomes and contribute to continual improvement in achieving key performance indicators for the District.

Essential Requirements

• Applicants must be of Aboriginal and/or Torres Strait Islander descent through parentage, identify as being an Australian Aboriginal and accepted in the community as such. Authorised under s14 of the Anti-Discrimination Act 1977 (NSW), Aboriginal and/or Torres Strait Islander is a genuine occupational requirement for this position.
• Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

In addition to meeting the essential requirements, the successful candidate will have the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to a culture of teamwork, excellence and continuous improvement including the ability to receive feedback.
• Client service skills with an empathic and respectful approach to clients.
• A strong commitment to providing a respectful service, putting our clients at the centre of everything you do
• Demonstrated experience in respectful cultural practice, building knowledge, understanding and competence for those you work with and yourself
• Very high level of communication skills, both written and verbal, that demonstrate compassion, respect, empathy and clarity
• Demonstrated experience in maintaining transparent records using various software
• A strong commitment to demonstrating integrity and accountability in every aspect of your work

Benefits:

• Ongoing, full-time position available
• Location: Grafton to Tweed Heads – flexible arrangements can be organised
• Opportunities for learning, development, and internal career progression. DCJ invests in the professional development of their employees. Role specific training is available to all new employees to support them to feel confident in the work they do.
• Salary range $84,493 – $96,540 p.a. plus employer’s contribution to superannuation and annual leave loading
• 4 weeks annual leave per year of service
• Generous salary packaging options and other fringe benefits
• Flexible work practices

How to Apply

Click on the View and Apply Online button below visit the application page to complete the application form.

Please include a copy of your Confirmation of Aboriginality along with your CV and Cover Letter.

Click here to view the Role Description.

For more information contact: Tammy Childs on Tammy.Childs@facs.nsw.gov.au or call 02 6623 2435

Closing date: Sunday 19th June 2022, 11:59pm.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander people, women, people identifying as LGBTIQ+ and other diversity groups.

If you require an adjustment within the recruitment process, please contact Dylan – dylan.huke@facs.nsw.gov.au and advise us of your preferred method of communication. If you are looking for more information about workplace adjustments at DCJ, please visit our Careers site.

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