Officer Sector Information Services

Officer Sector Information Services

• Help children have the best start in life through high quality education & care.
• Improve outcomes for children and families in early education and care.
• Join an expert team working across governments at the national level.

About ACECQA

We want children in Australia to have the best start in life.

We provide national leadership on the implementation of the National Quality Framework (NQF) and collaborate with the Australian and state and territory governments to:

• implement changes that benefit children birth to 13 years-of-age and their families
• monitor and promote the consistent application of the Education and Care Services National Law across all states and territories
• support the early childhood education and care sector to improve quality outcomes for children

We strive for innovation and continuous improvement and are committed to keeping the sector and the community informed with the latest developments in early childhood education and care.

ACECQA is committed to being a child-safe organisation, implementing the National Principles for Child Safe Organisations and actively promoting the safety and wellbeing of children.

The Role

The Officer Sector Information Services provides accurate and timely information about the National Quality Framework to the children’s education and care sector by responding to email and telephone enquiries.

This role is full time and fixed-term (12 months) at ACECQA Band 3/4 ($77,294 – $95,820).

About You

To be successful in this role you will need:

• Demonstrated ability to deliver high quality customer service over the phone and via email
• Demonstrated ability to prioritise tasks and meet personal responsibilities within established deadlines, even in high-pressure environments
• Well-developed relationship building and stakeholder management skills
• Well-developed written and verbal communication skills, including the use of plain English
• Demonstrated ability to support productive working relationships within a team and wider business groups.

While not essential, the following attributes will greatly assist you in the role:

• Experience working in children’s education and care sector and/or relevant qualifications
• Provides advice on procedures and requirements; and/or administers relevant records
  and documentation according to their requirements.

ACECQA is committed to removing barriers and opening up opportunities. As an employer we seek to ensure people with differing needs and abilities have the same opportunities to successfully gain skills, knowledge and experience through work, social activities, education and training irrespective of their age, disability, colour, race, gender, religion, sexuality, family responsibilities, or location.  In particular, we are committed to improving opportunities and outcomes for Aboriginal and Torres Strait Islander peoples.

You must have the right to work and live in Australia to apply for this role.

The successful candidate will be required to consent to a national police check.

How to Apply

The closing date for applications is 07 November 2024 at 11.59pm.

Important Note: Please ensure you follow the recruitment process outlined below, otherwise you may not be considered for the role.

To apply, please register with the ACECQA Recruitment Candidate Portal, navigate to Officer Sector Information Services vacancy and click Apply for Job. The application process will require you to:

• Attach a CV of no more than 5 pages which demonstrates your ability to meet the criteria contained in the position description.
• Provide the details of at least two referees that cover the last 3 years of employment.
• Attach a written response to the targeted questions below of no more than 2 pages

Targeted Questions

1. Attention to detail is vital in this role because we are providing written information about legislation and the application of regulatory requirements. What are some of the strategies you have used in your previous work to make sure that your written work is correct.
2. ACECQA will at times implement system changes to drive continuous improvement in our work. Can you describe a time when you had to adjust to a significant change at work? How did you handle it? All complete applications will be acknowledged.

More information

If you have any questions about the role specifically, please contact Natalie Byrnes at Natalie.Byrnes@acecqa.gov.au .

If you have any questions about the recruitment process please email the HR team at recruitment@acecqa.gov.au.

Notice to agencies

ACECQA will not accept applications from any source other than directly from a candidate for this vacancy.  Recruitment agencies must have received instructions from ACECQA in relation to a specific vacancy in order to submit applications on behalf of candidates.

ACECQA is collecting the information requested in the advertisement for the purpose of selection, recruitment and engagement of staff. ACECQA is authorised to do so by the Education and Care Services National Law. Please refer to our Privacy Policy which can be accessed at http://www.acecqa.gov.au/privacy-policy.

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