Service Administrator

TRILITY is seeking a driven Service Administrator to join our professional team in Torrensville SA.

The role

The role will see you provide service support and be responsible for the administration for the SA/NT Service Team as well as support the Internal Sales team as required.

Key Responsibilities 

• Maintain service client relations via telephone and email with the occasional face to face meetings
• Generate service customer quotations, contracts and site requests
• Entry of time sheet allocations to job files, compilation of time sheets and entry into SAP
• Process completed job sheets including invoicing and filing
• Stock control for all service jobs, including picking from the store
• Dispatch of jobs and parts out of Service Shop
• Generate supplier quotation requests
• Keeping manuals up-to-date in Workshop and Service Vehicles
• Organise travel for the Service Technicians
• Assist Service Manager with short to long range resource planning
• Produce and manage service documentation and records including “Field Aware” records
• Verify and enter supplier invoices for payment by the Finance department
• Record minutes of Toolbox Meeting, Handover & Service Department Meetings
• Training coordination of Service team staff
• Actively support Internal Sales team with field enquiries, sales quotations, stock picking/ packing/dispatch
• Other administration duties as required

What we are looking for

• Experience in scheduling and administration of service / maintenance related work or similar
• Strong administrative, organisation and communication skills
• Intermediate to Advanced skills in Microsoft Suite
• Ability to read & understand technical equipment manuals to determine spare parts & servicing requirements
• Ability to liaise with suppliers for spare parts pricing & quotes
• High level of customer service commitment
• Ability to work well in a team environment
• Water Treatment/Industry experience highly regarded
• Experience with using SAP desirable

Why TRILITY?

TRILITY is an established industry leader, solely dedicated to the delivery of water, wastewater and reuse solutions across New Zealand and Australia’s municipal, industrial and resource sectors. This leadership draws on more than 25 years’ experience of providing high-quality solutions for our public and private sector clients, including financing, design and construction, operations and maintenance, asset management, utility services, and equipment solutions. Our capabilities span the full life cycle of water, delivering services to millions of people every day.

We we have to offer you

• A dynamic, positive and fun work culture, where hard work is recognised
• Great team and supportive work environment
• Wellbeing program including health and wellness discounts and a free membership to Headspace
• Hybrid working arrangements – work from home and office

For further information on TRILITY, please view our website at www.TRILITY.com.au

TRILITY is an Equal Employment Opportunity employer who seeks to increase the diversity of its workforce. We encourage people from any background/culture, age, gender, sexual orientation, or people with an impairment to apply for this role.

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