Member Relations Specialist, Yamba

About us

Are you looking for a career with endless opportunities? There’s more to us than banking.We’re BCU Bank. We’re proudly based in Coffs Harbour and Brisbane and are part of P&N Group, which is amongst the largest customer-owned banking groups in Australia.Our purpose is to enrich the lives of our customers and their communities. We provide a genuine banking alternative to those who are looking for competitive and convenient retail and business banking services and outstanding customer experiences.

BCU Bank customers interact with our dedicated teams through our 18 branches from Maroochydore to Port Macquarie, our local Contact Centre, modern digital banking channels, and BCU’s mobile retail and business banking lenders who are active in the communities in which they work.

About P&N Group

P&N Group is represented by BCU Bank in NSW and southeast Queensland and P&N Bank in Western Australia. With over $8 billion in assets and a head office in Perth and corporate offices in Coffs Harbour and Brisbane, we service over 180,000 customers across Australia from all walks of life supported by over 600 employees in group services, retail banking, broker, and business banking roles.

We believe our culture is a real point of difference, and our values – Focus on Members, Improve & Learn and Trust & Collaborate – are fundamental to our ways of working. We offer a collaborative and inclusive workplace where our people feel a strong sense of belonging, are recognised, invested in, cared for, and are part of something bigger.

As part of our ongoing strategic customer-centric transformation, we’re focussed on making it even easier to bank with us for our customers of today and the future.

About the role

As a Member Relations Specialist at BCU Bank, you will have a customer focused mindset, responsible for delivering excellent personalised service to all members. Through having genuine, rich conversations you will identify members short- and long-term financial goals and make recommendations on suitable bcu products and services.

The primary focus of this role will be providing end to end experience, from initial enquiry all the through to fulfilment of consumer lending products, Insurance products and other collateral products and services offered by BCU.

This role will promote a complete package to our members based around our brand themes, which will deliver superior value to our members and the organisation whilst promoting the benefits of long-term loyalty.

This is a Permanent Full-Time role based in the Yamba branch, working Monday to Friday

What will you bring?

• A customer centric mindset at the core of everything you do
• Significant previous experience in a retail customer service role.
• Experience in a Banking/Financial Services environment, including experience in Personal Lending – Home Lending
• Experience delivering sales and service outcomes face to face and over the phone in a busy and focussed environment is highly desirable. Ensure transactional requirements are processed in an effective and timely manner with regard for quality of outcome.
• Cash Handling and Foreign Exchange
• Proven experience with working with teams or internal and external stakeholders and achieving goals
• Strong numerical reasoning
• Excellent communication skills
• High level attention to detail and demonstrated risk awareness
• Exceptional Comprehension skills
• Computer skills – Microsoft packages and CRM systems
• Certificate of Financial Services, or a related field, desirable.
• FSRA Tier 2 Accreditation – held or willingness to obtain

What we can offer you

There’s life at work, and life outside of work – and we understand that.

P&N Group is committed to creating a satisfying and fulfilling working environment, offering employee benefits and development opportunities that reward and help you perform to your potential and expand your experience and learning.

To help you live your best life through work, we offer an extensive range of employee benefits.

• Work for a national multi-brand, customer-focused organisation
• Enjoy flexible work arrangements.
• An incentive scheme for exceptional performance
• Be supported with leadership and professional development.
• 12 weeks paid parental leave for the primary care giver, and three weeks for the non-primary care giver.
• Generous discounts on home loans, personal loans, insurance and other banking products and services
• Up to two weeks’ additional purchased leave per year
• Two days’ paid volunteer leave each year to use with a community partner of your choice.
• An Employee Assistance Program

At P&N Group, we want to leverage the numerous benefits and innovative gains that a diverse workforce brings, and especially the high engagement that comes from a culture built on belonging and inclusion. We encourage people of all abilities, backgrounds, identities, ages, and cultures to apply.