Senior Client Services Officer – Court Services

Location – Lismore, Ballina, and Tweed Heads 

We are creating a Talent Pool to fill future temporary and ongoing roles, that may arise over the next 18 months.

Salary ranging from $79,032 to $86,539pa. Plus, employer contribution to superannuation and annual leave loading.

Your role

The roles provide more complex and high quality administrative services in local Courts. This is a “hands on” role in a fast paced, high pressure yet enjoyable workplace.

Some duties may include but are not limited to:

• Liaising with a wide range of internal and external clients
• Preparing reports and correspondence
• Supervise, guide, train and provide support to a team

What you’ll do

As a Senior Client Services Officer with Court Services you will lead and manage a small team within a high volume work environment.

Your strong decision making skills will help you make important decisions, you possess exceptional written and verbal communication skills and the ability to motivate a team.

Have knowledge of or be able to apply relevant Court policies and procedures.

You’ll be able to adapt to and work in different jurisdictions and be confident using technology for data entry.

What we’re looking for

Applicants must hold a current Australian Drivers Licence

Staff may be requested to travel to other locations within the Lismore HUB as operational needs arise, this may include overnight stays.

Download the Role Description

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

· A challenging and rewarding career

· Flexible, autonomous work environment

· Competitive pay and conditions

· Training and development opportunities to build and maintain capabilities

· Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters.

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Are you ready to join us?

Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 2 pages) with a brief outline on how you meet the requirements of the role.

During the online application process, you will be asked to provide a response to the following pre-screening questions:

Describe a time when you had competing deadlines. Describe what you did in that situation?

Give an example of how you turned a dissatisfied customer into a satisfied one. Describe what happened and the result.

Applications close 2nd October 2024 at 11:59pm.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Karryn Gavenlock on 07 5508 5018 or at karryn.gavenlock@justice.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Dean on 02 9765 3526 or email the recruiter

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit.

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

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