Growth & Engagement Agent

POSITION VACANT

Growth and Engagement Agent, Administrative Services

Permanent Full-Time

$64,523.00 per annum + Superannuation

+ 12 RDOs + Christmas shutdown 

The New South Wales Nurses and Midwives’ Association (NSWNMA) in association with the Australian Nursing and Midwifery Federation New South Wales Branch (ANMF NSW Branch) seek a Growth and Engagement Agent to join our Administrative Services team on a permanent full-time basis.

The primary purpose of the role is to increase engagement of the Association’s membership, that builds on the winning culture of the Association. You will achieve this by leveraging your strong influencing skills to encourage member participation in upcoming campaigns and engagement of union matters to members and potential members.

To be successful in this role, you must be an effective communicator with proven customer service experience, a team player, and a positive attitude. Additionally, you possess excellent time management skills to ensure tasks are completed promptly.

Key accountabilities:

1. Encourage active membership participation by engaging with members and non-members on Association benefits and campaigns, via phone, email, and other communication channels.
2. Deliver customer-oriented membership information to current and potential members that contributes to the growth of the Union.
3. Redirect enquiries as necessary to relevant areas in accordance with practices and protocol.
4. Identify and propose potential member leaders to the relevant to team.
5. Administer membership tasks, ensuring timely completion and accuracy.
6. Maintain up to date records, complying with record management processes across a range of systems, ensuring information is accurate and processed correctly.
7. Assist with reception duties as required.

Key considerations:

• Skilled communicator with strong persuasive conversation skills.
• Effective listener, capable of applying membership information, policy and legislation to requests and enquiries as required.
• Strong time management abilities with a proven track record to efficiently complete tasks in a timely and proactive manner.
• Ability to work autonomously, as well as in a team environment to drive tasks to completion.
• Ability to adapt to changing needs and requirements in the Association and team.
• A passion to improve workers’ lives and a demonstrated commitment to the trade union movement.
• Ability to maintain confidentiality and observe data protection and privacy principles.

How to Apply

How to apply for this position:

Click here to apply for this position online. Your application must briefly address your ability to meet the Key accountabilities and Key considerations found in the Growth and Engagement Agent position description.

Applications close Sunday, 8 September 2024.

NSWNMA/ANMF NSW Branch is an Equal Opportunity Employer and fosters a diverse workplace.

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