Engagement and Operational Support – Business Coordination Lead

About the Aged Care Quality and Safety Commission

Our vision is for older Australians to trust and have confidence that aged care services protect and enhance their safety, health, and quality of life.

Everyone has the right to safe, compassionate care. We preserve this right and ensure that people who use aged care are treated with dignity and respect.

More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.

About the Team

The Serious Incident Response Scheme (SIRS) is an initiative to help prevent and reduce the risk and occurrence of incidents of abuse and neglect of older Australians receiving Commonwealth-subsidised aged care and services. It commenced in residential aged care on 1 April 2021 and was extended to home services on 1 December 2022.

The SIRS has 2 key components:

• incident management responsibilities
• reportable incident obligations.

The aim of SIRS is to:

• build the capability of providers to prevent or reduce the occurrence of serious incidents and improve quality and safety
• require providers to review incident information to drive improvements in quality and safety
• enable the Commission to better detect, triage and respond to risk across all its functions by utilising SIRS notifications alongside the range of intelligence held by the Commission.

For more information on the SIRA program go to www.agedcarequality.gov.au/sirs.

About the Role

As an Engagement and Operational Support – Business Coordination Lead you will:

• Analyse Commission data from several internal databases including liaising with the Intelligence & Analysis team to request time-sensitive data and making recommendations to the executive team based on data analysis.
• Support the Assistant Director when they appear as a Subject Matter Expert for Sector Education workshops with providers.
• Support the preparation of detailed reports, recommendations, and correspondence, including briefs to the Commissioner.
• Manage reporting lines within the organisation, including updating organisational charts, facilitating communication between teams, and ensuring accurate reporting structures.
• Support the Director and Assistant Directors in business planning activities, such as conducting research, analysing data, and preparing reports to inform strategic decision making.
• Ensure effective management of the SIRA budget by monitoring expenses, preparing budget reports, and providing recommendations for cost-saving measures.
• Assist in coordinating and delivering meetings, including scheduling, preparing quality materials including agendas and outcome statements, ensuring clarity, accuracy and adherence to organisational standards, arranging logistics and ensuring smooth facilitation of meetings.
• Prepare and maintain accurate and well-organised documentation, including Senate Estimates, executive reports and briefings, including proper storage and accessibility of these documents.
• Provide procurement and finance support, including drafting approvals and work orders, and submitting Austender request for quotes. Managing contracts and following up on invoice discrepancies. Attending to TechOne data entry and goods receipting.

Position Details

Salary offered will be between $92,970 – $104,883 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Roles are offered on an Ongoing/Non-Ongoing basis, with Non-Ongoing roles offered for an initial period of up to 12 months, with the possibility of one extension up to an additional 12 months.

Applications close on Sunday 8^th September 2024 at 11:30PM (AEST).

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

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