Senior Aboriginal Client & Community Support Officer

Senior Aboriginal Client & Community Support Officer

Aboriginal Services Unit

Location – Mount Druitt

Employment type – Ongoing full-time role

Salary – ($89,707 pa – $98,982 pa), plus employer’s contribution to superannuation and annual leave loading

This position is open to Australian Aboriginal and Torres Strait Islander people only.

Your role

The Senior Aboriginal Client & Community Support Officer role coordinates and assists in the implementation of state-wide and regional programs, projects and initiatives tailored for Aboriginal clients and Communities.

What you’ll do

Your responsibilities will include:

• Assist in managing a range of projects to deliver initiatives for the Aboriginal Services Unit (ASU).
• Undertake particular day to day and detailed aspects of project implementation, including monitoring project plans, coordinating resources, and managing deliverables and tasks.
• Assist with research and analysis to support the development of key projects across the Unit.
• Assist in managing projects designed to review, monitor and improve the effectiveness of service delivery within the Unit.
• Mentor and provide support, advice and communication to Aboriginal Client & Community Support Officers regarding project performance and implementation issues.
• Assist the Regional Coordinator in preparing a range of project related documents as instructed, including status updates, reports, budgets and discussion papers.

The Aboriginal Services Unit (ASU) is a specialist team within the Department of Justice that delivers service to frontline clients and community through the Circle Sentencing program, Aboriginal Community Justice Groups and our service delivery in Local courts.

We also influence diversion strategies, projects and policy development through our informed and expert knowledge of Aboriginal people experiencing the NSW justice system as victims and offenders.

What we’re looking for

You will have the following:

• Ability to work independently and manage your own work. Including working both independently and within a team environment.
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to a culture of team work, excellence and continuous improvement.
• Client service skills with an empathic approach to clients.
• Proficiency in Databases and Microsoft office
• A strong commitment to customer service.
• A current driver’s licence (unrestricted) and willingness to travel is required (regional locations only).

Note: In accordance with Clause 26 of the NSW Government Sector Employment (General) Rules 2014 and in accordance with Sections 14 and 21 of the Anti-Discrimination Act 1977 the Department of Communities and Justice considers that being of Australian Aboriginal or Torres Strait Islander descent is a genuine occupational qualification for this role and preference will be given to candidates who meet the pre-established standards:

• Documented verification of Aboriginality.

The Department will accept proof of Aboriginality confirming the following:

1. You are an Aboriginal person of Aboriginal descent;
2. You identify as being Aboriginal; and

An acceptable form of documented verification is a “Confirmation of Aboriginality” letter, provided to you by a local Aboriginal organisation that includes a common seal from that organisation.

Download the role description.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Select apply and attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

 Targeted Question 1

What was the most successful project you were involved in? What was your role? What did you do to ensure it was successful?

Targeted Question 2

Describe a time when you faced a particularly demanding work situation. How did you react?

Applications close Sunday, 7 May 2023 11:59 pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Tania Rockley, Regional Coordinator, P: 0407 395 270 or E: tania.rockley@justice.nsw.gov.au

If you’ve got a question about applying or require an adjustment in the recruitment process, please, call Anjy Fayad on 02 9765 3042 or via email at: anjy.fayad@facs.nsw.gov.au

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.

Other Information

A Talent Pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Due to the Covid-19 Pandemic some interviews and assessments may be performed using alternative methods. For more information visit Our Process.

Thank you for your interest in this role. We look forward to receiving your application.

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