NNTT Business Support Officer
Position Overview
Based in the NNTT’s Brisbane Office, the role forms part of the Business Support team, which provides project and administrative support to the President, Registrar, Members and staff to assist with performing their specific functions and responsibilities under the Native Title Act 1993 (Cth).
The team also builds and maintains productive relationships with stakeholders and identifies and develops strategies to improve accessibility to NNTT services.
To be successful in this role, the Business Support Officer will have excellent communication skills and the ability to liaise effectively with a diverse range of stakeholders. They must be flexible and adaptable to a variety of tasks that arise in response to project work and be willing to learn and adapt to new procedures. Skills in database and records management, combined with careful attention to detail, are essential.
Working as part of a team, this role would suit someone with a high level of professionalism and initiative, who takes personal responsibility to ensure objectives are met.
Key Duties and Responsibilities
1. Office administration
- Receive and re-direct enquiries received via telephone, email or over the counter.
- Manage incoming and outgoing mail.
- Maintain office supplies/equipment and report any issues requiring attention.
- Maintain the currency of stakeholder information and subscriber details.
2. Administrative support to statutory officeholders
- Provide administrative support to the President, Tribunal Members and the Registrar.
- Manage records in compliance with information management policies.
- Undertake other tasks as required.
3. Project work
- Provide support to the Project Coordinators on specific projects as they are involved with.
- Perform validation and testing of new business systems, as required and under direction.
- Undertake database analysis and audit activities, as required and under direction.
Competencies & Attributes
To undertake this role, the successful candidate must have:
- a client-focused and service-oriented attitude
- excellent interpersonal skills
- initiative, motivation and discretion
- the ability to thrive in a team environment
- the ability to make decisions and apply guidelines and policies
- a willingness to work in a busy, challenging and changing environment
Formal Qualifications
No formal qualification required.
Selection Criteria
- Possess and demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people.
- Possess and demonstrate an ability to communicate sensitively with Aboriginal and Torres Strait Islander people.
- Strong client-service focus and proven experience in providing front line client services.
- Proven office administration experience.
- Excellent interpersonal skills, including the ability to communicate effectively with a wide range of people.
- Proven initiative and adaptability, including the ability to work with minimal supervision and as an effective member of a team.
- Previous experience and proficiency in the use of the Microsoft Office applications.
Eligibility
Employment with the Court is subject to the conditions prescribed in the Public Service Act 1999, and the following:
- Australian citizenship – the successful applicant must hold Australian citizenship.
- Security and character clearance – the successful applicant must satisfy a Police Records Check and may also be required to complete security clearances during the course of their employment.
- Successful applicants engaged into the APS will be subject to a probation period.
Interested candidates who have received a redundancy benefit from an APS agency are welcome to apply but note that they cannot be engaged until their redundancy benefit period has expired.
Diversity and Inclusion
Federal Court Australia is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability.
First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families.
Federal Court Australia will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role.
RecruitAbility
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have disability; and meet the minimum requirements for the job. For more information visit: https://www.apsc.gov.au/recruitability
NNTT
This vacancy is advertised as an ‘identified position’ which means candidates are required to have an understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and proven culturally appropriate engagement and communication skills. Additional selection criteria are added to cover this, and successful applicants will be expected to provide a reference from an Indigenous referee, where possible, to confirm they can meet these requirements.
For further information about Identified Positions, please see: RecruitAbility | Australian Public Service Commission (apsc.gov.au) http://www.apsc.gov.au/managing-in-theaps/indigenous/identified-positions
Contact Officer
For more information, please contact Reagan Hull, Manager Business Operations on (07) 3052 4193.
How to apply
To apply for this position please click on the “Begin” button on the Federal Court website
To be consider you will need to:
- submit your curriculum vitae and a two-page expression of interest detailing your skills, attributes, and experience relevant to the selection criteria.
If you have any technical issues with applying, please email recruitment@fedcourt.gov.au
Application Close: Tuesday 28 January 2025 at 11:30 pm (AEDT)
Aboriginal and Torres Strait Islander people are strongly encouraged to apply.