Intake Worker

Location: Ringwood, on the lands of the Wurundjeri People
Employment Type: 0.8 FTE, part-time
Hourly Rate: $43.27 plus Generous Salary Packaging benefits of up to $18,550

Are you passionate about making a difference in the lives of families and individuals? Join our team as an Intake Worker and help connect people with the support they need to thrive.

About the Role

As an Intake Worker, you’ll play a critical role in providing intake and screening assessments for clients engaging with our Family Relationship Centre. You’ll assist callers in navigating the service system, ensuring they feel heard, respected, and supported.

Key Responsibilities

• Conduct intake and screening assessments (via phone and in-person).
• Assess client needs and guide them to appropriate services.
• Perform administrative tasks, including risk assessments and safety planning.
• Provide information, referrals, and resources for clients and professionals.
• Engage respectfully with people from diverse cultural backgrounds.
• Support practitioners to ensure clients’ best interests are served.
• Participate in case discussions and, if accredited, conduct Family Dispute Resolution sessions.
• Manage challenging behaviors with empathy and professionalism.

What You’ll Bring

• Qualification in Social Work or equivalent or relevant work experience in Family
  programs.
• Knowledge of the Family Relationship Centre Operational Framework, Family Law Act, and relevant legislation.
• Experience in the post-separation sector and working with families.
• Strong understanding of parental conflict’s impact on children and child development theories.
• Skills in screening, assessment, and safety planning, with an understanding of family violence and mental health impacts.
• Effective verbal and written communication skills.
• Proficiency in time management, organization, and IT systems.
• Ability to manage challenging conversations with sensitivity and respect.
• A commitment to providing culturally appropriate, high-quality client service.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Karen Barton (Senior Family Dispute Resolution Practitioner) at kbarton@each.com.au

Join EACH: Make a Difference Today 

For over 50 years, EACH has been dedicated to enhancing lives and fostering stronger communities through our health and support services. We’re seeking compassionate individuals to join our team and make a meaningful impact. Together, we’ll create a brighter future for individuals from all walks of life. Apply now and start making a difference.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.  

Applications close: Friday 24th of January.

Join us and help create a brighter future for families and individuals in need!

Next Steps in the Hiring Process 
Thank you for your interest in joining EACH! To learn more about next steps, please check out our Hiring Process Guide.

EACH Commitments

At EACH, we prioritize treating every individual with dignity and respect, regardless of their background, ability, or identity. We actively encourage applications from diverse backgrounds and those with lived experiences.  

EACH is committed to creating a culturally safe environment that values and supports Aboriginal & Torres Strait Islander people(s), recognizing and respecting their unique culture and contribution to our communities. We strongly encourage applications from Aboriginal and Torres Strait Islander People.  For further information regarding our commitment please see our Reconciliation Action Plan.

As a child-safe organisation, EACH prioritizes child safety and well-being by creating a secure environment for children and implementing effective organisational structures, policies, and procedures