Site Services Support Officer – Tomaree Lodge

Your role

As a Site Services Support Officer, you will provide administrative and support services with a strong customer-focus, to facilitate the operation of the Tomaree Lodge site. This role is best filled by someone with Aboriginal cultural knowledge and lived experience, as this capability will make a significant contribution in recognising the Aboriginal cultural heritage of Tomaree Lodge as well as developing relationships with the local Aboriginal community.

What you’ll do

As part of the Infrastructure Operations Team within Infrastructure and Assets, you will be responsible but not limited to:

• Liaise with the local Aboriginal community to recognise the Aboriginal cultural heritage of Tomaree Lodge.
• Develop relationships with the local Aboriginal community.
• Provide a range of site administration and support services, including wayfinding, coordination of visitor access (including tradespeople), meeting and event support, to support the effective operation of the Tomaree Lodge site.
• Monitor and record any maintenance requests as per established Departmental systems and processes.
• Undertake basic financial and procurement transactions.
• Monitor and report any security incidents or concerns via the established Departmental systems and processes.
• Conduct site safety inductions and site orientations for approved contractors and visitors to the site.
• Respond to enquiries, and escalate and redirect issues as required, to ensure the provision of accurate information.
• Update and maintain records and databases, complying with administrative systems and processes, to ensure that all information is accurate, stored correctly and accessible.

You’ll be a part of a high performing and supportive team who are results driven. The team works in a high-speed, agile environment with flexible working opportunities.

What we’re looking for

The successful candidate will have strong knowledge and experience:

• Knowledge of Aboriginal/Torres Strait Islander cultures and communication protocols
• Awareness and understanding of the sensitivities of Aboriginal culture and current issues affecting Aboriginal communities
• Experience providing hospitality or customer-focused service
• Experience in undertaking site administration and support
• Foundational skills in computer software and data entry
• Ability to work independently or as part of a team
• You are a person with high levels of integrity and professionalism, sound judgement, discretion, initiative and a strong understanding of Aboriginal and Torres Strait Islander people, culture, and communities

Essential Requirement

This is an Identified role, because its primary purpose is to make a significant contribution in recognising the Aboriginal cultural heritage of Tomaree Lodge as well as developing relationships with the local Aboriginal community.

1. Applicants must therefore be, Aboriginal and Torres Strait Islander, Australia’s First Nation people to apply for this role. Confirmation of Aboriginality must be uploaded to be considered for the role as follows, either will be accepted:

• Confirmation of Aboriginality form
• Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below:

• is of Aboriginal and/or Torres Strait Islander descent, and
• identifies as an Aboriginal and/or Torres Strait Islander person, and
• is accepted as a such by the Aboriginal and/or Torres Strait Islander community.

1. For the nature of the work within DCJ, it is fundamental that the candidate/s have a demonstrated strong understanding of Aboriginal people, lived experience, culture, communities, organisations, ways of working and history.

• Ability to work some weekends on a roster basis and occasional travel to other sites within the region.
• Current C-class NSW Drivers Licence.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We’re focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close Tuesday, 3rd December 2024 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact Kristy-Anne Cuthbert on 0461 287 631 or at Kristy-ann.Cuthbert@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Sarah Nguyen on 02 9765 5046 or via thikimyen.nguyen@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website (for all roles except Aboriginal Identified)

Thank you for your interest in this role. We look forward to receiving your application.

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