Permanent Part Time Irregular x 3

This opportunity has been dedicated to identified Aboriginal applicants, under section 12 of the Equal Opportunity Act 2010. This special measure recognises the importance of Aboriginal representation to advise Council on the views and interests of Aboriginal people in the municipality.

City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply. You will be supported in your application via our Aboriginal Employment Officer, Mariah Johnson.

City of Melbourne is committed to supporting diversity, inclusion and flexibility. Applicants seeking flexible and part-time arrangements are encouraged to apply.

For more information on what it is like working with us at City of Melbourne please go to working with us at City of Melbourne 

How this position makes the difference to City of Melbourne…

You are a flexible, enthusiastic and self-motivated team player with demonstrated experience and equal commitment to the reception area and pool lifeguard duties.

You are a natural at delivering outstanding customer service in person, on the telephone and online 100% of the time and also have the ability and willingness to sell a high quality health and fitness experiences to prospective members.

This fantastic opening is located at the Melbourne City Baths and has potential further opportunities to also work at North Melbourne Recreation Centre. Using your sound administrative skills and as part of your day to day customer service delivery; you will play a key role in supporting a variety of programs and services for our new and established customers, where you will inform and create an awareness of the benefits of a healthier and more balanced lifestyle.

Flexibility to work across a seven day roster is essential (indicated above).

You can bring… (Selection criteria)

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• A current Pool Lifeguard certificate, First Aid qualifications and Working with Children Check is essential (or willingness to obtain).
• Experience supervising patrons/visitors within an aquatic environment/facility (desirable)
• Experienced in the delivery of outstanding customer service, preferably in the health and fitness or hospitality industries
• Skilled in providing information on the benefits of membership and secondary spending opportunities to prospective customers
• Able to demonstrate capability in relation to cash handling, point of sale reconciliation and daily banking procedures
• A desire to excel with administrative tasks with particular ability to multitask
• Demonstrated ability to comply with operating policies and procedures whilst positively contributing to process improvement
• Experience in using Links Point of Sale, MobileFit and any other relevant point of sale software (desirable).

To view the physical requirements of this position, please visit the Application Page.

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About the Role:

Based in our Epping office, this your opportunity to work for our Victorian Vocational Training and Education Centre (VTEC) team.

Please note: This is a fixed-term position ending 31 August 2019.

In this exciting full-time position, you will report to the VTEC Manager and IATN National Manager to contribute to the success of the MEGT VTEC by the identification of potential employers, eligible participants, the facilitation of pre-employment training, linking to suitable roles, mentoring and working with VTEC employers and participants to attain 26-week job retention.

Selection Criteria:

• experience working with and mentoring Indigenous workers
• exceptional proven business development and networking skills
• proven marketing skills and ability to engage and maintain relationships with employers
• proven success with end to end recruitment functions
• experience working with key Indigenous people and organisations including employment services and community organisations.

Current diver licence is required.

An attractive base salary, plus a fully maintained company vehicle, smart phone, laptop, 9.5% superannuation and 17.5% leave loading will be on offer to the successful candidate.

The successful applicant will be required to undertake a Police Check and any State/Territory Working with Children Check(where applicable).

About MEGT

Established in 1982, MEGT (Australia) Ltd is an Australian not-for-profit organisation that has been supporting local employers, apprentices, and trainees for over 30 years.

MEGT employs approximately 750 staff members in 65 offices across every state in Australia, and in the ACT.

We provide:

• apprentice and traineeship recruitment, management and development
• training in nationally accredited qualifications
• English language courses
• specialised employment, training and mentoring services for Indigenous apprentices, trainees and their employers.

Our Culture

We are committed to providing an inclusive and collaborative environment for our staff. Our aim is to ensure our people are engaged, motivated and prepared with the skills and capabilities they need to deliver our goals. We do this by:

• making the health and safety of our workers our highest priority and providing a safe and healthy work environment
• attracting, retaining and developing the right people for the right roles
• understanding each other, embracing our differences and welcoming a workforce that reflects the diversity of the communities we serve.

The MEGT Difference

Some of the benefits we offer include:

• 17.5% leave loading
• 3-day Christmas-New Year closedown as a gift
• opportunity for career progression within a national organisation.

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The Brotherhood of St Laurence drives change that promotes a compassionate and fair society where everyone has a sense of belonging. The National Disability Insurance Agency (NDIA), administering the National Disability Insurance Scheme (NDIS) roll-out is partnering with the Brotherhood to deliver Local Area Coordination (LAC) services in the North East Melbourne, Hume Moreland and Bayside Peninsula areas.

LAC is pivotal in the NDIS, providing planning coordination and capacity building support for people with disability to maximise their choice and control over the services they receive to live an ordinary life.

Main responsibilities of the role:  

The Intake and Booking Officer will work within the Intake and Booking team, which is a centrally managed team with a critical role in ensuing smooth and efficient planning coordination. The Intake and Booking Officer is the first point of contact for all new and current participants contacting the Local Area Coordination team. This position is responsible for effectively and efficiently screening NDIS participant records to ensure that all relevant participant, family, and carer information is correct, current and available in order to enable a referral to be progressed to an appointment booking with a Local Area Coordinator for plan development.

To meet the selection criteria, candidates will require:

Essential

• proven experience in working at a contact centre, customer services or similar role
• well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
• demonstrated experience in providing professional and friendly customer service to the community
• well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines in a dynamic fast paced environment
• ability to work autonomously and effectively as part of a team to achieve outcomes
• demonstrated knowledge and competency in Microsoft Office Programs including Word, Excel and Outlook with ability to effectively use a range of office and customer support technologies
• understanding of and empathy with the values and ideals of the Brotherhood.

Desirable

• demonstrated understanding of the National Disability Insurance Scheme
• demonstrated understanding of disability and the care and community sector
• lived experience or awareness of the impact of existing or acquired disability upon individuals, carers and community
• networks within CALD or Aboriginal and Torres Strait Islander communities.

We currently have three full time positions available working 38 hours per week. Part time hours may be considered upon request.

A copy of the position description can be downloaded at https://www.bsl.org.au/about/careers/jobs/. For further information about the role phone Lucy Norvill on 0490 440 567.

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