POSITION: Team Assistant
REPORTING TO: Area Manager LAC
HOURS: Full time of 38 hours per week
LOCATION:Fitzroy and Bayside Region
Summary of program and its objectives:
Local Area Coordination (LAC) is a pivotal function in the National Disability Insurance Scheme (NDIS). The role of LAC is to:
- link people to the NDIS – this means helping participants to access and plan under the NDIS, find providers and community networks and linkages
- link people with disability, their families and carers to information and support in the community – this means that LAC is a doorway that any person with disability, their families and carers can walk into to get a better understanding of what is available in their community
- work with their local community to make sure it is more welcoming and inclusive for people with disability – this means helping local communities to develop their understanding of people with disability, their needs and how they might be able to work together at all levels to achieve a better outcome.
The Linkage Program, as part of LAC, develops and facilitates innovative ways to involve people with disability, their families and carers to participate in developing community capacity building projects.
Main responsibilities of the role:
The Team Assistant will primarily support the Area Manager to lead the successful delivery of LAC in their area, through administration coordination, business operations and day to day maintenance of a safe, efficient and well-functioning work environments. The Team Assistant will work across multiple offices in their area, ensuring each LAC office is operating consistently and effectively, using streamlined, well-documented processes.
The Team Assistant is responsible for coordinating the broader administrative and operational tasks and processes of the Customer Service Officer (CSO) team across the LAC sites and offices. This positon will work collaboratively with the LAC leadership team and local offices to develop systemic and local work processes for each LAC office. The Team Assistant will hold responsibilities of planning and coordinating work as well as coaching and mentoring of the CSO team.
To meet the selection criteria, candidates will require:
- relevant administration experience including office and facilities management
- well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
- proven problem solving skills with the ability to understand information and take action to address issues
- well-developed time management skills with the ability to plan workload, prioritise and meet deadlines in a fast paced multi-site environment
- demonstrated commitment to providing high level of customer service and experience
- expertise and competency in Microsoft Office Programs including Word, Excel, PowerPoint, Outlook and data management
- commitment to and knowledge of Occupational Health and Safety matters relating to workplaces
- ability to work autonomously and effectively as part of a team to achieve goals
- takes ownership and responsibility for decisions
- understanding of and empathy with the values and ideals of the Brotherhood.
This is a full time position working 38 hours per week.
Salary will be in the range of $55,825 to $60,900 per annum, based on skills and experience plus superannuation. Attractive salary packaging provisions are available to increase take home pay.
A copy of the position description can be downloaded at https://www.bsl.org.au/about/careers/jobs/ . For further information about the role phone Lucy Norvill on 0490 440 567
The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. Applicants should be aware that as required, we conduct police and working with children checks as we acknowledge the importance of Child Safety.
How to Apply
Applicants are required to submit a resume and cover letter briefly addressing the key selection criteria. Applicants who do not complete the screening questionnaire will not be considered for shortlisting.
Email written applications to: email@example.com
Applications close: Friday 19th of January 2018.