November 23, 2017

Merchandise Manager

NOTE: This job listing has expired and may no longer be relevant!

Key Areas of Responsibility

Overall responsibility for bringing to market the Club’s retail range and offering including:

  • Management of the Club’s retail outlet “The Demon Shop” on a daily basis and during MFC games.
  • In conjunction with the AFL and AFL Licensees, develop products that fit our brand and appeal to our supporter base.
  • Work closely with Apparel Partner New Balance to develop the product range for players, coaches and staff, including event Guernsey’s to wear throughout the season.
  • Manage our online shop platform, which includes packing and processing online orders, and maintaining The Demon Shop website look and feel.
  • Development and management (with Finance team) of yearly retail orders, budgets, retail P&L, and business plans.
  • In conjunction with the MFC marketing team, develop a yearly marketing campaign for retail, including digital media and experiential campaigns and activations.
  • Manage the retail auction process.
  • Develop staff to achieve their goals and perform to the best of their ability
  • Delivery of excellent customer service – The shop is a key face to face contact point for Club members.

Competencies, Qualifications, Experience and Key Attributes

  • Tertiary qualification in Business, Sports Management, Marketing or related field
  • Minimum of 2+ years’ experience working in retail/ customer service
  • Understanding of eCommerce
  • Demonstrated ability building and maintaining strong relationships with numerous stakeholders
  • Excellent communication (written and verbal), presentation and interpersonal skills
  • Ability to multi task, prioritise and effective time management skills
  • Strong customer service focus
  • Proficient in Microsoft Office Suite

Additional Requirements

  • Position offered will be subject to a Working with Children’s Check
  • Be available at match day, other events and flexibility with working hours as required
  • Be prepared to travel domestically as required

Applications close 4th Dec

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