CommBank has a strong commitment to promote social, economic and financial inclusion for Australia’s First Peoples. Though our Indigenous employment programs, we support adult Aboriginal and Torres Strait Islander job seekers with access to exciting new career development opportunities across the Bank.

Our Group Operations (GO) team is the engine room of the Commonwealth Bank Group, driving the processes that deliver products and services to our customers. If you have taken out a home loan, used an ATM, applied for a credit card, or made an international funds transfer, then you have interacted with one of the many aspects of Group Operations.

We currently have a number of opportunities available in Parramatta, Sydney Olympic Park and the CBD with the focus on providing high quality customer service and admin support to our internal employees and our customers.

We’re interested in hearing from people who have:

• Customer service or admin experience
• A passion for exceeding customers’ expectations
• Willingness to tackle challenges head on and look at better ways of doing things.
• A desire to learn new things

The positions on offer will set you up for a successful career at CommBank. All new employees in Group Operations are paired with a workplace mentor and buddy and connected with our Indigenous Employee network to ensure ongoing support throughout your CommBank journey.

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Multiple Opportunities

• 1 x Full Time permanent
• 2 x Temporary Full Time, up until 26  March 2019
• 2 x Temporary Part Time (Irregular hours / up to 38 hours per week), up until 28 March 2019
• One month advance Rosters (flexibility may be required at times for additional hours)
• Day time rostered hours only between 7:30am and 6:00pm, Monday to Friday 
• Available to commence group training early 26 March 2018

City of Melbourne is committed to supporting diversity, inclusion and flexibility. Applicants seeking flexible and part-time arrangements are encouraged to apply.

For more information on what it is like working with us at City of Melbourne please go to working with us at City of Melbourne.

This opportunity has been dedicated to identified Aboriginal applicants, under section 12 of the Equal Opportunity Act 2010. This special measure recognises the importance of Aboriginal representation to advise Council on the views and interests of Aboriginal people in the municipality.

City of Melbourne recognises the value of the diversity and strength of Aboriginal and Torres Strait Islander cultures to the heritage of all Australians and encourages Aboriginal and Torres Strait Islander people to apply. You will be supported in your application via our Aboriginal Employment Officer, Mariah Johnson.

The Customer Contact team sits within the Customer Relations Branch of City of Melbourne, and is responsible for customer relationship management. This is achieved across various contact channels including a contact centre, email, web and counters, and requires the use of the Council’s CRM system (Salesforce and Pathway) and customer focus strategy.

The Branch drives the frameworks for community engagement and stakeholder relationships, and understands and fosters customer and stakeholder groups and their needs.

How this position makes the difference to City of Melbourne…

Your role as a Customer Relations Officer is to provide outstanding service to all of the internal and external customers and stakeholders of City of Melbourne. You will deliver exceptional service across all customer contact channels including telephone, face to face, emails (online), written correspondence, social media and web chat.

As the first point of contact for customers; you as the Customer Relations Officer play a vital role in ensuring the values and service standards of City of Melbourne are continuously maintained, with a focus on first time resolution to enquiries at high quality.

If successful please note you will be required to commit to attending six weeks of full time training.

You can bring… (Selection criteria)

• Ability to demonstrate and display City of Melbourne Values – accountability, integrity, courage, respect for self and others, and striving for excellence
• Demonstrated high level interpersonal, teamwork and communication skills
• Ability to assess and balance priorities and work under limited supervision
• High emotional intelligence with proven ability to empathise with customers
• Excellent computer and keyboard skills and great attention to detail and problem solving skills
• Customer service experience and demonstrated customer service skills including telephone (call centre environment), Face to Face and Written Communications
• Demonstrate ability to adapt quickly to change
• Ability to adhere to a changing roster.

To view the physical requirements of this position, please visit the Application Page.

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